At MJRD Agro Trading, customer satisfaction is our priority. We strive to ensure that all our products meet high quality standards. If you are not completely satisfied with your purchase, we’re here to help.
You may request a return within 7 days of receiving your order.
To be eligible, the product must be unused, unopened, and in its original packaging.
Proof of purchase (invoice or receipt) is required.
Returns are not accepted for customized orders or perishable goods unless damaged or defective.
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Provide clear photos and a description of the issue.
We will assess the issue and arrange for a replacement or refund where applicable.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 7–14 business days.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
The customer is responsible for return shipping costs unless the product was damaged or sent incorrectly.
We recommend using a trackable shipping service for your return.
To initiate a return or refund request, please contact our support team at [your email or phone number] with your order details and reason for return.